Refund policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be:

• • Unused and in their original condition

  • In the original packaging

  • Accompanied by proof of purchase

    How to Start a Return

Email us at support@crewessential.com with your order number and reason for return. We’ll guide you through the next steps within 48 hours.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at support@crewessential.com with a photo of the item. We’ll arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

• Items that have been used or are not in original condition

• Items returned after 30 days